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#1 2017-05-18 18:47:16

j.subira
Guest
Registered: 2017-05-12
Posts: 13

create ticket via email

Hi all

maybe this topic has been solved in another one, but I need some help/advice.

When we create ticket via email all emails have a especific subject. that subject is our title of ticket

I would like to know if subject is same as title already create, I can add the body of that email as a Follow up inside that ticket

thanks a lot!

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#2 2017-05-18 19:21:11

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,216

Re: create ticket via email

unless subject is like [GLPIxxxx]   (xxxx: ticketID) you can't


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*GLPI 0.90.5+fusion90+1.0+behaviours0.90+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.1.5 (behaviours+DashBoard+fields+pdf)hebergé sur serveur mutualisé.

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#3 2017-05-19 07:59:38

j.subira
Guest
Registered: 2017-05-12
Posts: 13

Re: create ticket via email

thanks  a lot. I already found that if oyu reply to the email that GLPI generates itself it will save it into follow ups.

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