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#1 2017-05-16 17:14:07

j.subira
Guest
Registered: 2017-05-12
Posts: 13

Rules to read table on email

Hi
I already set up GLPI to create tickets once we recieve emails to our address.

Our aim is to send a table with diferent values and read them to create ticket.

the table would be something like

id - Address - category - person in charge - ...
1 - edware road - office - peter - ...

Im trying to set up the rules but no idea how/were to start.

thanks a lot

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#2 2017-05-18 09:24:52

grajek
Guest
Registered: 2015-03-16
Posts: 49

Re: Rules to read table on email

Are you trying to create many tickets based on rows in a table from a body of e-mail? Based on your example:
1. Create ticket with category "office", assign it to "Peter", do something with address... What exactly are you trying to accomplish - describe full scenario.


GLPI 9.1.6 Debian

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#3 2017-05-22 17:08:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Rules to read table on email

Use business rules


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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