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#1 2017-05-16 13:17:18

marcelo1302a
Guest
Registered: 2017-04-04
Posts: 17

Can't understand how SLT to own actually works

So, I updated GLPI and what used to be a SLA field now is divided in two SLT fields. "To own" and "To resolve".

I undestand the behind it. But can't understand how it actually works in GLPI.

When I add a SLT to own option, after the ticket is created, another field appears: Approval. If I check this as approved, will the time to own stops and start the time to resolve that ticket?

Is there a complete documentation about these two new fields?

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#2 2017-05-22 15:55:25

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,819

Re: Can't understand how SLT to own actually works


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-05-23 13:30:57

marcelo1302a
Guest
Registered: 2017-04-04
Posts: 17

Re: Can't understand how SLT to own actually works

It is all written in french

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