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Topic: Can't understand how SLT to own actually works

So, I updated GLPI and what used to be a SLA field now is divided in two SLT fields. "To own" and "To resolve".

I undestand the behind it. But can't understand how it actually works in GLPI.

When I add a SLT to own option, after the ticket is created, another field appears: Approval. If I check this as approved, will the time to own stops and start the time to resolve that ticket?

Is there a complete documentation about these two new fields?

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Re: Can't understand how SLT to own actually works

https://github.com/glpi-project/doc

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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Re: Can't understand how SLT to own actually works

It is all written in french