1

Topic: Access to a ticket after escalation to another technitian group

When a technician wants to read a ticket that has been scaled to another technical group, it gives access error denied.

The application only allows to have a group of watchers, so, if a ticket is scaled to more than one technical group, we can not assure that all the technicians who have acted on the ticket can read it.

How can you give read permission to a ticket for various technical groups?

2

Re: Access to a ticket after escalation to another technitian group

In GLPI you can set as many watchers groups as you want, not only 1

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

3

Re: Access to a ticket after escalation to another technitian group

thanks yllen, we are trying to add a second watcher group without saving the ticket.

4

Re: Access to a ticket after escalation to another technitian group

Thanks for news. I close

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)