1

Topic: Email notification with condition?

Hello guys,

Does somebody solution for sending notification with condition? For example - New request without assigned technician?

I´am running 0.90.1

Thanks! BW

2

Re: Email notification with condition?

You can do this with sla.

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

3 (edited by bigworld 2017-05-15 16:07:24)

Re: Email notification with condition?

Thank you but, there is a limitation with SLA trigger 1 hour step. Any solutions how to get an alert earlier than 1 hour?

4

Re: Email notification with condition?

In SLA level step is 10minutes

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)