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Hello guys,
Does somebody solution for sending notification with condition? For example - New request without assigned technician?
I´am running 0.90.1
Thanks! BW
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You can do this with sla.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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Thank you but, there is a limitation with SLA trigger 1 hour step. Any solutions how to get an alert earlier than 1 hour?
Last edited by bigworld (2017-05-15 16:07:24)
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In SLA level step is 10minutes
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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But is it possible to send notifications with conditions?
Another example is:
- if assigned group is FirstGroupName, sent notifications as usual
- if assigned group is SecondGroupName and user is SpecificUser, sent additional / other notification with some more information only to this user
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