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#1 2017-05-11 23:45:24

antoniom83ec
Guest
Registered: 2017-05-11
Posts: 1

how to hide tickets of own group but with funcionality assign enabled

Hi everyone,

I have in GLPI, one group called "IT" and other users within group (Helpdesk users).
I have 3 types of profiles:

                    *Admin IT
                    *Technical Helpdesk
                    *Technical IT.

In the itilcategories i have: tickets categories associated of one group (IT Group) and the others tickets category with no group.

the problem is: When the Admit IT profile should see group tickes (IT Group) but Admit IT see all tickets (IT tickets and Helpdesk tickets) when the option Home->Administration->Profiles->Tickets ->Assing is activated



Sorry for my bad english

Thank you for your help

Kind Regards

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#2 2017-05-22 12:53:42

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,819

Re: how to hide tickets of own group but with funcionality assign enabled

If you can assign a ticket, you will see all groups that can be assign


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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