1

Topic: how to hide tickets of own group but with funcionality assign enabled

Hi everyone,

I have in GLPI, one group called "IT" and other users within group (Helpdesk users).
I have 3 types of profiles:

                    *Admin IT
                    *Technical Helpdesk
                    *Technical IT.

In the itilcategories i have: tickets categories associated of one group (IT Group) and the others tickets category with no group.

the problem is: When the Admit IT profile should see group tickes (IT Group) but Admit IT see all tickets (IT tickets and Helpdesk tickets) when the option Home->Administration->Profiles->Tickets ->Assing is activated



Sorry for my bad english

Thank you for your help

Kind Regards

2

Re: how to hide tickets of own group but with funcionality assign enabled

If you can assign a ticket, you will see all groups that can be assign

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)