1 (edited by StevenBrs 2017-05-11 16:23:23)

Topic: [PLANNED] RFC : Convert solution into comment

When a ticket has been solved by adding a solution in the timeline, and the ticket is reopened, and then closed again by adding a new solution,  the initial solution disappears.
The textbox of the second solution proposes the text of the first solution, but when submitted metadata like timestamp and user are lost.

I think it would be better if that solution is kept. That will give a clear indication that the ticket has been re-opened.

If that is not possible, it would be nice if the first solution is converted into a normal comment, perhaps with an extra line of text on top of the comment that it was a solution at first.

I have no idea how to do that myself, but maybe you guys like this change and are willing to implement it ?

Thx
Steven

==

Edit [PLANNED]:
Problem has been acknowledged and should be included in future release.

2

Re: [PLANNED] RFC : Convert solution into comment

solution is under review by glpi developpers :
https://github.com/glpi-project/glpi/issues/2089

Trouver la panne avant de réparer...
*GLPI 0.90.5+fusion90+1.0+behaviours0.90+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.1.3 (behaviours+DashBoard+fields+pdf)hebergé sur serveur mutualisé.

3

Re: [PLANNED] RFC : Convert solution into comment

It will be changed in a future release https://github.com/glpi-project/glpi/issues/2089

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

4 (edited by StevenBrs 2017-05-11 16:24:10)

Re: [PLANNED] RFC : Convert solution into comment

Great news, thx !
I updated the subject that the RFC is planned in a next release