Topic: Business Rules for Tickets
I created only one entity, many users, some technicians, some categories for Tickets.
Now, i would like to create Business Rules for auto assignment of tickets based on the category and location of the tickets.
My requirement is:
1. If the category of the ticket is Electrical or UPS, that ticket has to assign to Tech-A automatically for all the locations except few locations (in my case 8 locations, these are very important).
2. If the category of the ticket is Electrical or UPS and location is any one of the 8 important locations, that ticket has to assign to Tech-B.
Can any one help in this. thank you,