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#1 2017-04-29 15:37:52

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 48

Field in Ticket Solution

Hello good day,

When solving a ticket, strange characters are shown in the body of the solution in lines as an example:
Rn
Rn
Rn
Rn

https://drive.google.com/open?id=0B64tg … 25CM3pHdnM
GLPI Version 9.1.3

Thank you.

Last edited by machadomall (2017-05-17 20:16:43)


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#2 2017-04-29 17:03:39

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 436

Re: Field in Ticket Solution

No problem on my def system. You use official 9.1.3 release no 9.1xbugfix test branch ?

OS Windows / Linux and version ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#3 2017-04-30 11:58:24

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,145

Re: Field in Ticket Solution

HI,
same problem with my 9.1.3 release.

rich text activated.
ticket created with 9.1.2
solved with 9.1.3

solution notification with ticket description and solution :
description (created with 9.1.2) is OK, solution :  carriage return displayed as "rn"


Trouver la panne avant de réparer...
*GLPI 0.90.5+fusion90+1.0+behaviours0.90+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.1.4 (behaviours+DashBoard+fields+pdf)hebergé sur serveur mutualisé.

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#4 2017-04-30 14:24:36

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,145

Re: Field in Ticket Solution


Trouver la panne avant de réparer...
*GLPI 0.90.5+fusion90+1.0+behaviours0.90+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.1.4 (behaviours+DashBoard+fields+pdf)hebergé sur serveur mutualisé.

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#5 2017-05-02 12:58:14

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 48

Re: Field in Ticket Solution

Hello good day,

I made the correction through the link below.

https://github.com/glpi-project/glpi/pu … 230ce875b8


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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