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Hi everyone,
is it possible to auto search for FAQ entries directly after the user has entered some ticket subject words?
Just to avoid dubble ticket posts...
Best regards,
Mike
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Thanks for the good work on GLPI!
[GLPI 0.90.5]
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Great question,
I think that is not posible without editing core code.
It would be great enhance for 9.2 version.
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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After the ticket creation?
I don't understand what you want to do.
You can search in the FAQ before creating a ticket. Search after creating it you will have 2 tickets
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Hello,
No after ticket creation.
While user is writing subject.
For example Sysaid do it.
Thanks
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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Yes, this is right.
Like google... you enter some words in the subject field - and without pressing the enter key, you will have some suggestions from the FAQ.
I don't know, how to realize this and the database utilization will be high for sure ;-)
https://www.google.com/support/enterpri … stion.html
Best regards
Mike
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