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#1 2017-04-21 02:48:03

lapguti
Guest
Registered: 2017-04-21
Posts: 4

connect Email to Create Ticket from email

Hi there

I've been struggling about how to generate a ticket sending an email.

I've already configures Receiver . an I got :

"number of messages:  available  =0, retreieved=0, refused=0,errors=0, blacklisted=0 "


It connect to the server but it never gets any  email

I already checked the logs at  <INsTALLATION  PATH>GLPI/files/_log/php-errors.log

and I got

2017-04-20 17:10:46
Notice(8): Unknown: IMAP protocol error: Command received in Invalid state. (errflg=2)
Backtrace :

2017-04-20 17:10:46
Notice(8): Unknown: Command received in Invalid state. (errflg=2)
Backtrace :


could you help me about ?

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#2 2017-06-14 19:25:07

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 435

Re: connect Email to Create Ticket from email

Version of glpi ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#3 2017-06-15 19:54:00

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 12,997

Re: connect Email to Create Ticket from email

The configuration of your collector is not correct form IMAP protocol


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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