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#1 2017-04-19 13:34:39

soft
Guest
From: Russia
Registered: 2016-04-08
Posts: 11

Problem with "\front\helpdesk.php" - no anonym tickets

Hello!
After upgrading to version 9.1.2, i decided to check the work of anonymous tickets and found that submit does not work. When i try to send a ticket using the form "front/helpdesk.php", the browser redirects me to the main page "/index.php?redirect=%2Ffront%2Ftracking.injector.php&error=3" with the error: "Session ID problem. Perhaps you have idled too long?" (on russian "Неверный пользователь для ID сеанса").
On the site demo.glpi-project.org the problem looks exactly the same. As well as on other open sites with version 9.1 and higher;).
Allow anonymous ticket creation (helpdesk.receiver) is ON.
Where to look for solutions of this problem?

Thanks in advance!

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#2 2017-04-27 18:54:15

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,002

Re: Problem with "\front\helpdesk.php" - no anonym tickets

Have you some errors in GLPI logs? in Debug mode?


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-04-28 10:46:49

soft
Guest
From: Russia
Registered: 2016-04-08
Posts: 11

Re: Problem with "\front\helpdesk.php" - no anonym tickets

In debug mode, the helpdesk.php form does not contain the ability to work with the log or to see errors. Therefore, the debugging mode is not suitable for diagnosing this form.
GLPI logs in the directory /glpi/files/_log do not contain errors in ordinary cases of use.
Maybe there are more ways to diagnose this error?
It seems the same error on the site http://demo.glpi-project.org?

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#4 2017-05-09 17:00:16

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,002

Re: Problem with "\front\helpdesk.php" - no anonym tickets

I can't reproduce in my GLPI or in demo site.
Have you some errors in apache logs?


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-05-22 10:33:37

hrr
Guest
Registered: 2017-05-22
Posts: 3

Re: Problem with "\front\helpdesk.php" - no anonym tickets

up
how to solve a problem?
Same problem, I redirect /index.php?redirect=%2Ffront%2Ftracking.injector.php

Last edited by hrr (2017-05-22 10:37:30)

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