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#1 2017-04-18 16:59:47

pavel77
Guest
Registered: 2017-04-18
Posts: 1

disable watchers from email CC

How I can disable automatic assigning watchers to tickets from e-mail CC ?   Users put director's email address to CC and he is assigned as watcher.

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#2 2017-06-14 19:25:38

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 478

Re: disable watchers from email CC

perhaps rules ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#3 2017-06-15 19:52:33

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,580

Re: disable watchers from email CC

Try business rules

Criteria Collector mail is xxx (your collector name)
AND Watcher exists

action
Watcher assign -----


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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