Forum GLPI-Project

uknowx5

Member

Registered: 2016-03-04

Posts: 181

Assign ticket automatically

In assistance I have 1 group with 2 technician. Is there a way that when responding a technician is automatically assigned to ticket?

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: Assign ticket automatically

Let me understand.
1.- Ticket created with 1 Group (2 technicians)
2.- Requester posts a followup
3.- 1 technician (From Group) responds.
4.- Automatically GLPI adds this technician besides Assigned Group.

If it's that

Then no.

Maybe you can create a plugin for it.

Last edited by eulogy (2017-04-11 16:10:55)

jjoss

Member

Registered: 2016-01-13

Posts: 38

Re: Assign ticket automatically

theres an existing plugin which affect the ticket to the technician when ticket go to status "closed" or "resolved"

Search for "solvecloseticketaction"
there's no release for 9.1+ for now

I'm using it on GLPI 0.90, it works by entity.
Hope it will help.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Assign ticket automatically

You can doing that through a plugin

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GLPI from 0.72 to dev version
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uknowx5

Member

Registered: 2016-03-04

Posts: 181

Re: Assign ticket automatically

I'm interested in this again. Do you know if there is a plugin that automatically assigns a technician to the ticket when responding in version 9.2?