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#1 2017-04-05 13:39:23

edgar.giese
Guest
Registered: 2014-11-13
Posts: 5

Ticket notification without linked items

Hi,

after upgrading from 0.84 to 9.1.2 (90.5 the same) the notification for new tickets has no linked item as it was in former versions.

In template there is a section like:

##IFticket.itemtype## ##lang.ticket.item.name##  : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial##  ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##IFticket.item.location## -##ticket.item.location## ##ENDIFticket.item.location## ##ENDIFticket.itemtype##

Is there something missing at IFticket.itemtype?

This section ist not printet.

How can this be solved?

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#2 2017-04-05 14:40:30

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,364

Re: Ticket notification without linked items

you can link several items to a ticket so you should have a
## FOREACH item ## loop


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.2(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0)hebergé sur serveur mutualisé.

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#3 2017-04-06 08:55:17

edgar.giese
Guest
Registered: 2014-11-13
Posts: 5

Re: Ticket notification without linked items

Hi,

thank you very much for this hint.

I think the template is not upgraded so it works wrong. I get the right template from another installation.

Now it works!

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