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GLPI Version?
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS
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Hi
It is the behavior of the application. Ticket will be closed automatically even without assigning.
even in version 9.1.2 also. We should ensure to assign it to technician before closing the task.
At lease we can see who entered the solution and we can assign it to him through admin whose profile is having update rights on tickets.
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Version of GLPI used?
I have no problem which last stable version: my name appears
nageshreddyp
Even if the ticket is automatically closed, you always have a name (cron to automatic action)
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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it happens only by some tickets. the most tickets shows the name of the user
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Your ticket is closed in the interface or with API or webservices?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Pages: 1