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#1 2017-03-17 12:31:40

14475
Member
Registered: 2017-02-08
Posts: 45

Ticket Closing Bug

When i close a Ticket by using the blue Solution button in the Processing, there is no name of the technical User.

So i cannot see who has closed it.

6e3821-1489746782.png

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#2 2017-03-17 14:07:10

lordbat
Member
From: SPAIN
Registered: 2016-02-12
Posts: 126

Re: Ticket Closing Bug

GLPI Version?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS

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#3 2017-03-17 16:25:30

nageshreddyp
Member
Registered: 2017-01-24
Posts: 54

Re: Ticket Closing Bug

Hi

It is the behavior of the application. Ticket will be closed automatically even without assigning.

even in version 9.1.2 also. We should ensure to assign it to technician before closing the task.

At lease we can see who entered the solution and we can assign it to him through admin whose profile is having update rights on tickets.

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#4 2017-03-22 00:17:31

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Ticket Closing Bug

Version of GLPI used?
I have no problem which last stable version: my name appears

nageshreddyp
Even if the ticket is automatically closed, you always have a name (cron to automatic action)


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-03-22 13:25:06

14475
Member
Registered: 2017-02-08
Posts: 45

Re: Ticket Closing Bug

it happens only by some tickets. the most tickets shows the name of the user

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#6 2017-03-22 20:59:10

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Ticket Closing Bug

Your ticket is closed in the interface or with API or webservices?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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