Forum GLPI-Project

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Restrict refuse option at ticket level.

Dear Team,

Is there a way to restrict the refuse option during the ticket closure.

Version : 9.1.2

After completing the solution the technician will enter the solution so that the status of the ticket will go automatically either to solved or closed status(Automatic closing of solved tickets after=immediate then ticket will be closed at technician level)

When we select 3 days then it will moved to solve state requesting end user to either approve or refuse the solution(with comments). But we don't want refuse option.Is there a way to restrict the solution.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Restrict refuse option at ticket level.

You allow requester to approve or refuse the solution but you don't want he refuses it?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Re: Restrict refuse option at ticket level.

[Resolved ]It is what our management want. Any how I convinced them to have this option.

Last edited by nageshreddyp (2017-03-26 17:30:01)