Forum GLPI-Project

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Add duration time in solution mask [Feature suggest]

Hi,

can i activate Time recording in the solutions mask (processing).
I want to save the time for task creation if it is a small job / ticket.
I want du select the time direct in solution mask.

best regards
Armin

Last edited by KKAdmin (2017-04-11 21:37:29)

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GLPI 9.3.3

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Re: Add duration time in solution mask [Feature suggest]

Hi ,

You can use "Additional fields" plugin and create a filed as duration so that you can add time to that.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Add duration time in solution mask [Feature suggest]

Is this a new field ? Or can i select there the original one. (If i self create the ticket i can direct select the extimated time but if user create it it's another situation.

If i create a new field it don't work with standard views, reports etc.

Last edited by KKAdmin (2017-03-07 07:59:39)

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GLPI 9.3.3

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Re: Add duration time in solution mask [Feature suggest]

It is new filed..(Through plugins)

As you said(I agree with you) when you select standard interface I can see the total duration for the requester.

But I can't see it at the end user (portal user screen) even though I have created a new template.

Seems it is bug where we can't select the total duration which was supplied along with the 9.1.2

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Add duration time in solution mask [Feature suggest]

I did a feature suggest, just vote for this if you read this threat and also want this feature.
http://glpi.userecho.com/topics/521-/

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GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Add duration time in solution mask [Feature suggest]

You have total duration at the creation of the ticket to create and close it immediately.
In the other case, you create a task and add the real time in each task

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Add duration time in solution mask [Feature suggest]

Yes, i know but not the same
We want Duration time on solution page. In the case if i don't create the ticket and so i can't change the total duration field which i have at the creation mask.

I could faster solve the ticket if it is a small one.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Add duration time in solution mask [Feature suggest]

You can have a duration for a ticket, a task of a ticket. But for a solution the duration is the time between New status and Solved status

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)