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#1 2017-02-28 19:26:42

oahb0402
Guest
Registered: 2016-01-27
Posts: 6

Closes and does not resolve the incident when writing a solution

When writing a solution the incident goes to closed instead of resolved. This error was thrown when updating to 9.1.2. Someone has managed to correct this inconvenience?

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#2 2017-02-28 19:41:01

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Closes and does not resolve the incident when writing a solution

many reasons for that:
- parameter Autoclose delay in the configuration of your entity is set to immediately
- cycle life in your profile don't allow to have Solved status
- you have a business rule defined to close ticket


CentOS 6.5 - CentOS 7
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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