Forum GLPI-Project

oahb0402

Member

Registered: 2016-01-27

Posts: 6

Closes and does not resolve the incident when writing a solution

When writing a solution the incident goes to closed instead of resolved. This error was thrown when updating to 9.1.2. Someone has managed to correct this inconvenience?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Closes and does not resolve the incident when writing a solution

many reasons for that:
- parameter Autoclose delay in the configuration of your entity is set to immediately
- cycle life in your profile don't allow to have Solved status
- you have a business rule defined to close ticket

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GLPI from 0.72 to dev version
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