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Download last stable version of GLPI - What can you do for GLPI ? : Contribute
#1 2017-02-21 12:50:59
- carlosbmc
- Member
- Registered: 2016-12-01
- Posts: 159
Automatic solution with Knowledge base entry based on category
It is possible to create an Automatic response (solution) when new ticket is created based on ticket category using an entry of Knowledge databasebase?
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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#2 2017-02-27 13:36:06
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Automatic solution with Knowledge base entry based on category
No. A technician must always act to select the solution
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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