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#1 2017-02-20 12:08:17

14475
Member
Registered: 2017-02-08
Posts: 45

Problem with Tickets and Inventory

Hi,

today i came in the office and the acces to a ticket or a inventory computer is not possible.

In the Ticket list everything is ok.

But after click the Ticket nothing happens. I only see the Name and the number of the ticket but no content.

Same problem after click on a PC.

Someone here withe the same Problem?

Last edited by 14475 (2017-02-20 12:08:46)

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#2 2017-02-20 12:09:08

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Problem with Tickets and Inventory

HI,
glpi version ?
mysql version ?


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2017-02-20 12:13:51

14475
Member
Registered: 2017-02-08
Posts: 45

Re: Problem with Tickets and Inventory

apt-cache show mysql-server | grep Version says

Version: 5.5.54-0+deb8ui
Version: 5.5.53-0+deb8ui

in phpmyadmin its Version: 5.5.53-0+deb8ui

GLPI is 9.1.2

I works for Weeks without Problems

Last edited by 14475 (2017-02-20 12:14:49)

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#4 2017-02-20 12:59:48

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Problem with Tickets and Inventory

Look in your database is glpi_logs not need to be repair


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-02-20 15:14:43

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: Problem with Tickets and Inventory

Try disabling plugins one by one.
Sometimes new installed plugins changes GLPI behaviour.

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#6 2017-03-07 14:59:22

14475
Member
Registered: 2017-02-08
Posts: 45

Re: Problem with Tickets and Inventory

its a virtuel server. i deleted it and started the backup. now everything is working fine.

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