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#1 2017-02-03 15:49:26

ilicilho
Guest
Registered: 2017-02-03
Posts: 3

Bug on open ticket from user interface

Hi folks

After upgrade from 0.85.2 to 0.9.1.1, when I'am i users interface and want to create a new ticket for hin.
I go in Created Tikets > Create a new ticket, this form look likes bugged, when a try to select some category,  i see on page and that say "You do not have permissions to do this" (I am a super-admin)
The fields Subject, description, related tickets or Save or Create button do not apears.
GLPI_AdicionarChamado.png
GLPI_AdicionarChamado_viaUsuario.png

Somebody have a solution or cause for this issue?

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#2 2017-02-03 16:34:24

lordbat
Guest
From: Buenos Aires - Argentina
Registered: 2016-02-12
Posts: 98

Re: Bug on open ticket from user interface

try to do the same as DEBUG mode and try to see if u have errors.


Regards.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
[Prod] GLPI 0.90.1 - Ubuntu 12.04 LTS Desktop ------- [TEST] GLPI 9.1.4 - Ubuntu Server 14.04 LTS

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#3 2017-02-03 19:15:05

ilicilho
Guest
Registered: 2017-02-03
Posts: 3

Re: Bug on open ticket from user interface

lordbat wrote:

try to do the same as DEBUG mode and try to see if u have errors.


Regards.

Lordbat, with debug's enabled, when I go on Create New Ticket I see this erros

PHP Notice: Undefined index: itemtype in /home/webapps/glpi/glpi-exp80/front/ticket.form.php at line 189
PHP Notice: Undefined index: items_id in /home/webapps/glpi/glpi-exp80/front/ticket.form.php at line 189

When I try to select some category, apears Requested Action is not allowed  but, no debug window is showing

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#4 2017-02-07 12:09:18

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,580

Re: Bug on open ticket from user interface

This message is only when you choose a category?


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-02-07 12:33:14

ilicilho
Guest
Registered: 2017-02-03
Posts: 3

Re: Bug on open ticket from user interface

yllen wrote:

This message is only when you choose a category?

Yes, just in this time.
The button to open ticket and others don´t apears too.

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#6 2017-02-07 15:14:53

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,580

Re: Bug on open ticket from user interface

Look in your database if glpi_commonitlcategories is not crashed


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#7 2017-04-25 17:12:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,580

Re: Bug on open ticket from user interface

Look also if you don't have ticket template affected to your category


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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