Forum GLPI-Project

luis.rhr

Member

Registered: 2017-01-17

Posts: 2

view tickets created by my groups

Hello everyone,

I have a profile for supervisors named 'supervisor', all the permissions for Assistence / tickets are checked except for 'see all tickets', however I'm not able to see all the tickets created by my groups, I can only see the tickets where I'm an actor, could you please help me to achive this?

I have these groups, TI, TI -> Development and TI -> Security, I'm checked as Manager and Delegate for these groups

My glpi version is 9.1.1

Thank's in advance

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: view tickets created by my groups

To see all tickets created by your groups:
- ticket must have the group defined as requester's group
- you must have right to see tickets created by my groups in your profil
- you must be member of the group defined in the ticket

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

luis.rhr

Member

Registered: 2017-01-17

Posts: 2

Re: view tickets created by my groups

Thank you yllen, I've also downloaded behaviors plugin to ensure that the tickets are assigned to the user related group.