Forum GLPI-Project

paulo.paag

Member

From: Brazil

Registered: 2017-01-10

Posts: 2

Problem when reopening tickets

Hello everyone! I am having a bit of trouble getting my users to be able to reopen tickets on GLPI 9.1.1.

When a ticket is closed and we click the "Reopen" button, next to the closed status information, the page reloads but the status remains unchanged. If the user adds a followup though, then the ticket goes back to processing.

The life cycles of the profile are
New -> New
Solved -> New, Solved and Closed
Closed -> New and Closed

Am I missing something?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Problem when reopening tickets

In post-only you must add a followup to reopen the ticket

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

paulo.paag

Member

From: Brazil

Registered: 2017-01-10

Posts: 2

Re: Problem when reopening tickets

Good to know. It is working as it should then. Thank you very much!