Forum GLPI-Project

madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Not able to assign Associated Elements to existing ticket

When creating a ticket, we must find the asset in the inventory and create the ticket from within the asset. If the ticket is created using assistance > create ticket or if updating an existing ticket, choosing the associated element will not work. It remains unassigned.

madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Re: Not able to assign Associated Elements to existing ticket

Running 9.1.1 - this appears to be a bug, issue was not present on 9.1

freewood

Member

From: Moscow

Registered: 2016-01-30

Posts: 116

Re: Not able to assign Associated Elements to existing ticket

I think it's similar to this bug https://github.com/glpi-project/glpi/issues/1078
Or not...
You can't create a ticket from asset profile or you can't assign asset to already created ticket?

Last edited by freewood (2017-01-10 06:14:29)

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madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Re: Not able to assign Associated Elements to existing ticket

Yes, looks like you might be right. Doesn't seem like there's any resolution yet unfortunately...

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Not able to assign Associated Elements to existing ticket

Can you test again with your plugins deactivated?
Which type of asset ?

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GLPI 9.3.3

madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Re: Not able to assign Associated Elements to existing ticket

We have no plugins installed. All asset types are affected.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Not able to assign Associated Elements to existing ticket

I think it's similar to this bug https://github.com/glpi-project/glpi/issues/1078
Or not...
You can't create a ticket from asset profile or you can't assign asset to already created ticket?

This bug was when you create a ticket from the user form not from ticket menu

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madpd97

Member

From: Maine

Registered: 2011-03-31

Posts: 34

Website

Re: Not able to assign Associated Elements to existing ticket

Updated to 9.1.2, the bug is still present. This is quite annoying, has anyone found any resolution?

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Not able to assign Associated Elements to existing ticket

If you follow the github tickets you can see that this bug fixed in next version https://github.com/glpi-project/glpi/issues/1644

edited:
@orthagh orthagh added this to the 9.1.3 milestone on 24 Jan

Last edited by KKAdmin (2017-03-03 22:04:08)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

webaccounts

Member

From: United States

Registered: 2008-10-27

Posts: 9

Re: Not able to assign Associated Elements to existing ticket

This is still an issue on version 9.1.7.1.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Not able to assign Associated Elements to existing ticket

Maybe you can try the last version 9.2.3
https://github.com/glpi-project/glpi/releases

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3