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#1 2016-12-06 13:54:09

TheICF
Member
Registered: 2016-12-06
Posts: 5

Follow-up deleted automatically if no category is set

Hi

We noticed that when filling up follow-up and pressing on submit and there is no category set the follow up we currently wrote is deleted automatically , because submission cannot be completed without "category".

Is there a way to keep the follow up there and just have to enter the category ?

Thanks

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#2 2016-12-06 14:51:48

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Follow-up deleted automatically if no category is set

HI,
GLPI version ?

on follow-ups you only can select source, ther are no categories for followups


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2016-12-06 14:56:14

TheICF
Member
Registered: 2016-12-06
Posts: 5

Re: Follow-up deleted automatically if no category is set

Thank you
GLPI 9.1.1

But the category on the ticket must be set prior to adding a follow up...if not it is deleted .

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