Forum GLPI-Project

periprocto

Member

Registered: 2016-07-08

Posts: 33

Technic profile assigne ticket to other technics rule???

Hello everybody!

Is there a way to give permissions, to a concrete technic user, for the possibility to assign a ticket to another technics, in same group?
That is because I won´t give him/her admin permission; only need he/she be able to assign a job to another group´s member.
thanks!

Last edited by periprocto (2016-10-21 13:55:09)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Technic profile assigne ticket to other technics rule???

Yes of course - use profiles.
Make a new one with the rights you want

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GLPI 9.3.3

periprocto

Member

Registered: 2016-07-08

Posts: 33

Re: Technic profile assigne ticket to other technics rule???

Yes of course - use profiles.
Make a new one with the rights you want

It is not so easy.
We are a group of 20 technics. I´m the superadmin, and there are 3 Admin. The rest are tech profiles. Some of them are manager in some type of incidence, and working technic in others. I can´t assign various profiles to the same person, becouse if He/she has admin profile, he/she is for all the tickets class, but there are  options that put a kind of restriction to especific tickets class and be able the rest.
I need one person, in a group, take the rol of manager function and the others be  technician working people.
But all with a technic profile, because in others tickets class, they be other group function.
Thanks a lot.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Technic profile assigne ticket to other technics rule???

I believe not possible with glpi core. I don't know the plugin behaviors but perhaps it could be way of solution for you.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Technic profile assigne ticket to other technics rule???

Double with http://forum.glpi-project.org/viewtopic.php?id=155755

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