Forum GLPI-Project

lordbat

Member

From: SPAIN

Registered: 2016-02-12

Posts: 126

[Question] see only the technicians of the Tech-Group Assigned Ticket.

Hi, i have this situation.

Example:

- New Ticket

- Automatic Assigment to Tech-Group "Soporte Funcional" (I have a rule for that)

- I have 2 Technicians in this group ("Soporte Funcional"), if anyone wants to take the ticket can use "Associate Myself" or Assign them each other.

But here is the problem. The "User" List can see All technicians of All Tech-Group Available.

Is possible to make a profile, or customization to see only the technicians of the Tech-Group Assigned ?

Regards!..

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS

lordbat

Member

From: SPAIN

Registered: 2016-02-12

Posts: 126

Re: [Question] see only the technicians of the Tech-Group Assigned Ticket.

Anyone?

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
[Prod] GLPI 9.3.4 - Ubuntu 16.04 LTS Server ------- [TEST] GLPI 9.4.5 - Ubuntu Server 16.04 LTS