Forum GLPI-Project

halext

Member

Registered: 2012-01-29

Posts: 59

Move Tickets

Hi,

It's possible to move several tickets from a ticket category to another one ?

thanks for the help

lucas.lelievre96

Member

Registered: 2016-04-25

Posts: 177

Re: Move Tickets

Hi,

Yes :

Assistance > Tickets > Select some tickets (checkbox) >  Actions > Update > Category > Select new category > Submit

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Glpi 0.90.3

halext

Member

Registered: 2012-01-29

Posts: 59

Re: Move Tickets

Thanks for the help, but i have tryed that.
But several ( almost all of then ) are closed, and it don't permit to do that.
If i open the ticket i will messup the statistics of all the tickets.
It will have to be another way.

lucas.lelievre96

Member

Registered: 2016-04-25

Posts: 177

Re: Move Tickets

So, I think it's not possible in GLPI, but you can go on your database, and execute your query.

You need to update the field "itilcategories_id" on the table "glpi_tickets" (table for categories id is "glpi_itilcategories")

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Glpi 0.90.3

halext

Member

Registered: 2012-01-29

Posts: 59

Re: Move Tickets

Hi,

Thanks for the ideia.

Problem solved