Problem with "queued mail" GLPI 0.90

juank2_7 · 2015-12-16 22:49:08

Best regard,

I have a problem with the automatic actions, and specifically with "queuedmail" as when a user creates a ticket, the mail notification never arrive or arrive late as 24 hours. When I enter the Mail Queue is a list of the messages to be sent, and the only way to be sent is done manually, attached the current configuration I have.

The system is mounted on Xampp on a server with Windows Server 2008 R2.
GLPI Version: 0.90

Queuedmail settings:

Automatic action - ID 22
Name: queuedmail
Description: Send mail in queue
Frequency of execution: 1 minute
Status: Scheduled
Mode: GLPI
Timeframe: 0 -> 24
Number of days that this action logs are kept: 30
Maximum emails to send at once: 20

I would be very grateful if you can help.

LaDenrée · 2015-12-16 23:30:04

Hi,

specifically with "queuedmail" as when a user creates a ticket

are you sure that problems occurs on ticket creation ?
ticket creation notifications don't use mail queue.

followups do.

can you confirm ?

yllen · 2015-12-17 18:09:49

Put automatic task in CLI mode and create the cron.

In GLPI mode you must have action in GLPI to send notification.

juank2_7 · 2015-12-23 22:27:28

Hi LaDenrée,

The problem is exactly the "queued mail" when a ticket is automatically created the task does not like this set, which means it does not get any notification by mail unless you manually empty the "queuedmail".

Cheers.

juank2_7 · 2015-12-23 22:30:44

Hi yllen,

I do not have much knowledge until now I am implementing, and the problem is that is mounted on windows server, how do think the cron in Windows Server ?, and what is the cron ?.

Cheers

Last edited by juank2_7 (2015-12-23 22:33:40)

juank2_7 · 2015-12-23 22:35:13

Hi LaDenrée,
The problem is exactly the "queued mail" when a ticket is automatically created the task does not like this set, which means it does not get any notification by mail unless you manually empty the "queuedmail".
Cheers.

LaDenrée wrote:

Hi,
specifically with "queuedmail" as when a user creates a ticket
are you sure that problems occurs on ticket creation ?
ticket creation notifications don't use mail queue.
followups do.
can you confirm ?

juank2_7 · 2015-12-23 22:35:57

Hi yllen,
I do not have much knowledge until now I am implementing, and the problem is that is mounted on windows server, how do think the cron in Windows Server ?, and what is the cron ?.

Cheers

yllen wrote:

Put automatic task in CLI mode and create the cron.
In GLPI mode you must have action in GLPI to send notification.

yllen · 2016-01-15 13:00:17

In windows server you must create an automatic task

juank2_7 · 2016-01-19 13:56:03

yllen wrote:

In windows server you must create an automatic task

Hi Yllen,

But how I can create this task ?, ie I create automated tasks in Windows, but as for this not particularly like doing it, you could help me create it?

Cheers

anthonyh · 2016-08-11 23:01:49

I'm having the same issue. I have GLPI installed under CentOS 7. Can someone point me to where I'd find the details behind the cron job that needs to be set up for this?

anthonyh · 2016-08-11 23:04:40

I think I found it. For those who have been searching for this and come across this thread, here is the link:

http://wiki.glpi-project.org/doku.php?i … ig:crontab

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#1 2015-12-16 22:49:08

Problem with "queued mail" GLPI 0.90

#2 2015-12-16 23:30:04

Re: Problem with "queued mail" GLPI 0.90

#3 2015-12-17 18:09:49

Re: Problem with "queued mail" GLPI 0.90

#4 2015-12-23 22:27:28

Re: Problem with "queued mail" GLPI 0.90

#5 2015-12-23 22:30:44

Re: Problem with "queued mail" GLPI 0.90

#6 2015-12-23 22:35:13

Re: Problem with "queued mail" GLPI 0.90

#7 2015-12-23 22:35:57

Re: Problem with "queued mail" GLPI 0.90

#8 2016-01-15 13:00:17

Re: Problem with "queued mail" GLPI 0.90

#9 2016-01-19 13:56:03

Re: Problem with "queued mail" GLPI 0.90

#10 2016-08-11 23:01:49

Re: Problem with "queued mail" GLPI 0.90

#11 2016-08-11 23:04:40

Re: Problem with "queued mail" GLPI 0.90

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