Forum GLPI-Project

vee.alerts

Member

Registered: 2015-08-28

Posts: 4

No ticket is visible for several admin users; it still works for few

Am tried enabling recursive option in authorization settings and still no luck. No ticket is visible to several admin logins. It was working earlier and all of a sudden it just stopped working.
Can someone help me out solve the issue please?

vee.alerts

Member

Registered: 2015-08-28

Posts: 4

Re: No ticket is visible for several admin users; it still works for few

I've about 20K tickets in queue and its not showing up in either admin or superadmin login. It was doing good and all of a sudden, tickets are not being shown. Can someone help me out work around the issue?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: No ticket is visible for several admin users; it still works for few

Has you admin rights from root entity in recursive mode?

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

vee.alerts

Member

Registered: 2015-08-28

Posts: 4

Re: No ticket is visible for several admin users; it still works for few

Thanks for your reply.
I do have the account running with admin right from root entity in recursive mode. Please remember the tickets are visible from few account running admin right. I do have about 10 technicians running with admin right and 2 out of the 10 can view tickets from their login.
I tried my account with admin rights from root entity in recursive mode and am unable to view tickets in queue.
Please help me out fix the issue.

vee.alerts

Member

Registered: 2015-08-28

Posts: 4

Re: No ticket is visible for several admin users; it still works for few

I could see the tickets in global view on home page; its now showing up in personal view; if hit assistance-tickets- no tickets are visible. I believe someone could help me out at this point to see what is causing the issue. Thanks.