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#1 2015-08-14 16:30:15

morvanbr
Guest
From: Brasil
Registered: 2015-05-05
Posts: 38
Website

Body Text Is Lost

Hi.
Here, at Seplag, we are facing a little problem, when creating ticket via email:
when thus and exist graphics (not as attachment; embedded in email´s body), text from body email comes truncated. GLPI creates a link to image, solely. We loose all body´s content, except image itself (via link).
Is there a way to solve this?
Thanks in advance.

GLPI  Ver:0.85.4

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#2 2017-02-23 14:51:31

tomthetomcat
Guest
From: Amsterdam Airport Region
Registered: 2017-02-10
Posts: 18

Re: Body Text Is Lost

Same problem here - no one has a clue? An email forwarded by someone to the inbox that is used to create a ticket automatically cuts the email and consequently the forwarded part of mail text is lost. Images are saved in the ticket.

Last edited by tomthetomcat (2017-02-23 14:52:34)

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#3 2017-04-06 12:57:27

borisov707
Guest
Registered: 2017-04-06
Posts: 1

Re: Body Text Is Lost

GLPI  Ver: 9.1.2

The problem not solved.

Text after image in the body of forwarded mail is lost. sad((

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#4 2017-04-24 18:34:33

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,360

Re: Body Text Is Lost

Do you use rich text in your GLPI's configuration?


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GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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