Forum GLPI-Project

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Auto creation of new tickets

Does any one know if it is possible to get the system to automatically create new tickets on a scheduled basis?

What I have in mind is this; I would like to create a new ticket every week with the same details, this is so that, for example "Change Back-up tape" would be a job that auto-magically shows on the new list every week, and then we can know if anyone else has changed the tape and when they did it.

Thanks for your help.

P.S. I have version 0.70.2 running on Windows at the moment, but am looking to move it to a linux server in the near future.

Last edited by chris g (2008-04-08 17:00:34)

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GLPI 0.78.1 ... but planning to upgrade soon!

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Auto creation of new tickets

You can create a cron job sending an email to a mailgate.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: Auto creation of new tickets

So, if I understand correctly, it's not possible in GLPI at the moment and the cron job is an external process to GLPI that creates and email and sends it to the GLPI email address, thus creating a new ticket.

Thanks for your help MoYo, I will try this.

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GLPI 0.78.1 ... but planning to upgrade soon!

augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Re: Auto creation of new tickets

Yes,
create one mailgate, configure one e-mail if receive this, and test

You use a Exchange?

Thanks

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