<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<div>##IFticket.storestatus=5##</div>
<div>##lang.ticket.url## : <a href="##ticket.urlapprove##">##ticket.urlapprove##</a> <strong> </strong></div>
<div><strong>##lang.ticket.autoclosewarning##</strong></div>
<div><span style="color: #888888;"><strong><span style="text-decoration: underline;">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.type##</strong></span> : ##ticket.solution.type##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description## ##ENDIFticket.storestatus##</div>
<div>##ELSEticket.storestatus## ##lang.ticket.url## : <a href="##ticket.url##">##ticket.url##</a> ##ENDELSEticket.storestatus##</div>
<p class="description b"><strong>##lang.ticket.description##</strong></p>
<p><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.title##</span> :##ticket.title## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.authors##</span> :##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.creationdate##</span> :##ticket.creationdate## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.closedate##</span> :##ticket.closedate## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.requesttype##</span> :##ticket.requesttype##<br /> ##IFticket.itemtype## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.item.name##</span> : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype## <br /> ##IFticket.assigntousers## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.assigntousers##</span> : ##ticket.assigntousers## ##ENDIFticket.assigntousers##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.status## </span> : ##ticket.status##<br /> ##IFticket.assigntogroups## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.assigntogroups##</span> : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.urgency##</span> : ##ticket.urgency##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.impact##</span> : ##ticket.impact##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.priority##</span> : ##ticket.priority## <br /> ##IFticket.user.email##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.user.email##</span> : ##ticket.user.email ##ENDIFticket.user.email## <br /> ##IFticket.category##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.category## </span> :##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.content##</span> : ##ticket.content##</p>
<p><br />##IFticket.storestatus=6##<br /><span style="text-decoration: underline;"><strong><span style="color: #888888;">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style="color: #888888;"><strong><span style="text-decoration: underline;">##lang.ticket.solution.type##</span></strong></span> : ##ticket.solution.type##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description##<br />##ENDIFticket.storestatus##</p>
<div class="description b">##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##</div>
<p>##FOREACHfollowups##</p>
<div class="description b"><br /> <strong> [##followup.date##] <em>##lang.followup.isprivate## : ##followup.isprivate## </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.author## </span> ##followup.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.description## </span> ##followup.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.date## </span> ##followup.date##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.requesttype## </span> ##followup.requesttype##</div>
<p>##ENDFOREACHfollowups##</p>
<div class="description b">##lang.ticket.numberoftasks## : ##ticket.numberoftasks##</div>
<p>##FOREACHtasks##</p>
<div class="description b"><br /> <strong> [##task.date##] <em>##lang.task.isprivate## : ##task.isprivate## </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.author##</span> ##task.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.description##</span> ##task.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.time##</span> ##task.time##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.category##</span> ##task.category##</div>
<p>##ENDFOREACHtasks##</p>
]]>My is:
<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; } -->
<div>
<p>##IFticket.storestatus=5##<br /><span style="text-decoration: underline; color: #999999;"><strong>##lang.ticket.url##</strong></span> : ##ticket.urlapprove## <br />##lang.ticket.autoclosewarning##<br /><span style="text-decoration: underline; color: #999999;"><strong>##lang.ticket.solvedate##</strong></span> : ##ticket.solvedate##<br /><span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##lang.ticket.solution.type##</span></strong></span> : ##ticket.solution.type##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.solution.description##</span></strong></span> : ##ticket.solution.description## ##ENDIFticket.storestatus##<br /><span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##ELSEticket.storestatus## ##lang.ticket.url##</span></strong></span> : ##ticket.url## ##ENDELSEticket.storestatus##<br />##lang.ticket.description##</p>
<p><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.title##</span></strong></span> :##ticket.title## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.authors##</span></strong></span> :##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.creationdate##</span></strong></span> :##ticket.creationdate## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.closedate##</span></strong></span> :##ticket.closedate## <br /><strong><span style="text-decoration: underline; color: #999999;">##lang.ticket.requesttype##</span></strong> :##ticket.requesttype##</p>
<p><span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##lang.ticket.item.name##</span></strong></span> :</p>
<p>##FOREACHitems##</p>
<p>##IFticket.itemtype## ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## <span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##lang.ticket.item.model##</span></strong></span> : ##ticket.item.model## ##ENDIFticket.item.model## <strong><span style="text-decoration: underline; color: #999999;">##IFticket.item.serial## ##lang.ticket.item.serial##</span></strong> : ##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##</p>
<p><br />##ENDFOREACHitems##</p>
<p><span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##IFticket.assigntousers## ##lang.ticket.assigntousers##</span></strong></span> : ##ticket.assigntousers## ##ENDIFticket.assigntousers##<br /><span style="text-decoration: underline;"><span style="color: #999999; text-decoration: underline;"><strong>##lang.ticket.status##</strong></span></span> : ##ticket.status##<br /><strong><span style="text-decoration: underline; color: #999999;">##IFticket.assigntogroups## ##lang.ticket.assigntogroups##</span></strong> : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.urgency##</span></strong></span> : ##ticket.urgency##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.impact##</span></strong></span> : ##ticket.impact##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.priority##</span></strong></span> : ##ticket.priority## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##IFticket.user.email## ##lang.ticket.user.email##</span></strong></span> : ##ticket.user.email ##ENDIFticket.user.email## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##IFticket.category####lang.ticket.category##</span></strong></span> :##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## <br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.content##</span></strong></span> : ##ticket.content##</p>
<p><br />##IFticket.storestatus=6##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style="text-decoration: underline;"><strong><span style="color: #999999; text-decoration: underline;">##lang.ticket.solution.type##</span></strong></span> : ##ticket.solution.type##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.ticket.solution.description##</span></strong></span> : ##ticket.solution.description##<br />##ENDIFticket.storestatus##</p>
<p><span style="color: #000000;"><strong><span style="text-decoration: underline;">##lang.ticket.numberoffollowups##</span></strong> </span>: ##ticket.numberoffollowups##<br />##FOREACHfollowups##</p>
<p><br /><strong>[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##</strong> <br /><span style="text-decoration: underline; color: #999999;"><strong>##lang.followup.author##</strong></span> ##followup.author##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.followup.description##</span></strong></span> ##followup.description##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.followup.date##</span></strong></span> ##followup.date##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.followup.requesttype##</span></strong></span> ##followup.requesttype##<br />##ENDFOREACHfollowups##</p>
<p><span style="text-decoration: underline;"><strong>##lang.ticket.numberoftasks## : ##ticket.numberoftasks##</strong></span><br />##FOREACHtasks##</p>
<p><br /><strong>[##task.date##] ##lang.task.isprivate## : ##task.isprivate##</strong> <br /><span style="text-decoration: underline;"><span style="color: #999999; text-decoration: underline;"><strong>##lang.task.author##</strong></span></span> ##task.author##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.task.description##</span></strong></span> ##task.description##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.task.time##</span></strong></span> ##task.time##<br /><span style="color: #999999;"><strong><span style="text-decoration: underline;">##lang.task.category##</span></strong></span> ##task.category##<br />##ENDFOREACHtasks##</p>
</div>
After update 9.21 we started to recive all ticket notifications as "New Ticket".
When we update ticket, add comment or other things, we still recive "New Ticket" notifications without changed info.
I think that there is some problem with
##IFticket.storestatus=5##
but I can't understand how this tag works.
Is there any english documentation on what this ticket satatuses means?
Thank you.
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