Same Ticket i added Time to resolve SLT , i receive the email notification when the time to resolve execution time.
]]>Have you look at the mail queue?
Hello,
Yes, I've checked it and it's empty
The automatic actions? have you see the log of slaticket?
Yes, I see Logs in slaticket (I saw these logs without Debug mode):
2017-08-30 15:35 0.044 seconds 1 Action completed, fully processed.
But I GLPI doesn't send this notification
]]>Have you see on debug mode?
Hi,
I've just enabled the debug mode.
Looks ok:
Events: Automatic reminders of SLAs
Recipients: Group in charge of the ticket
Notification templates: Tickets (Simple) (en_GB)
Emails: [my_email].
Not sure why I did not receive the notification template.
]]>GLPI: 9.1.6
I want to send email notification to Group if tickets assigned to Group but not assigned by Technician in 5 minute.
Notification:
Name: Unassigned Tickets
Active: Yes
Type: Ticket
Notification method: Email
Event: Automatic reminders of SLAs
Notification template: Unassigned tickets template
Recipients: Group in charge of the ticket
SLA:
Name: SLA-Unassigned 5 min
Calendar: 24/7
SLT:
Name: SLT 5 minute
SLA: SLA-Unassigned 5 min
Type: Time to own
Maximum time: 5 Minutes
Escalation level:
Name: Send notification
Execution: Time to own
Criterion: Technician | does not exist | Yes
Action: Automatic reminders of SLT | Send | Yes
Automatic action - slaticket
Name: slaticket
Run frequency: 5 minutes
Status: Scheduled
Run mode: CLI
Run period: 0 -> 24
Number of days this action logs stored: 30
Then, I created a ticket, I assigned SLT to the ticket: SLT 5 minute and assigned it to a Group, and not assigned to any technician.
When I hover to the "i" icon I see popup:
Next Escalation: ....
Escalation Level: Send notification
According to slaticket logs, the action fired:
1 Action completed, fully processed.
But I don't receive any emails about escalation.
Maybe I'm doing something wrong?
]]>