Now i created a rule to add the ticket to the correct watcher group.
The problem is that everyone can see the tickets of the different watcher groups.
So i removed the rule to add it to the technician group because then the ticket goes into status processing.
How can i configure glpi so that you only see the tickets of the watcher group you belong to?
Thanks
Is there a way to only show the tickets that are for your watcher group?
]]>filter by
AND NOT assign to technician contains ^
These 2 groups should not see eachother tickets.
So in my rules i'm not assigning a tech but a tech group.
Is there another way i can separate the ticket in 2 groups, so i don't have to assing the ticket so they can stay in the new state?
]]>it would be inconsistent to have an "unassigned" ticket assigned to a tech.
]]>Isn't there a workaround for this?
]]>yllen from your threat:
Mechanism of GLPI's statuses is played after the rules. So ticket with technician assigned will always be "processing" if status is new.
I think in other words
Mechanism of GLPI's statuses is played after the rules.
So ticket with technician assigned will always be "processing" if status before was new.
After that the ticket is set in status Processing.
Allready tryed to create a rule that says put status to new, but that isn't working.
Is there a way to set the status to new after a technician group is assigned?
Found different post but they cant figure out if it's possible or not and how:
In this example the say to create a rule with Criteria : status is processing <-- but status isn't available in 9.1.2
http://forum.glpi-project.org/viewtopic.php?id=75423
In this example the conclusion is that it's not possible because rules are applyed before the change of status.
http://forum.glpi-project.org/viewtopic.php?id=156489