##lang.ticket.title## :##ticket.title##
##lang.ticket.authors## :##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors##
##lang.ticket.requesttype## :##ticket.requesttype##
##IFticket.itemtype## ##lang.ticket.item.name## : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##
##IFticket.assigntousers## ##lang.ticket.assigntousers## : ##ticket.assigntousers## ##ENDIFticket.assigntousers##
##lang.ticket.status## : ##ticket.status##
##IFticket.assigntogroups## ##lang.ticket.assigntogroups## : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##
##IFticket.storestatus=6##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description##
##ENDIFticket.storestatus##
##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##
##FOREACH LAST followups##
[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##
##lang.followup.author## ##followup.author##
##lang.followup.description## ##followup.description##
##lang.followup.date## ##followup.date##
##lang.followup.requesttype## ##followup.requesttype##
##ENDFOREACHfollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##
##FOREACH LAST tasks##
[##task.date##] ##lang.task.isprivate## : ##task.isprivate##
##lang.task.author## ##task.author##
##lang.task.description## ##task.description##
##lang.task.time## ##task.time##
##lang.task.category## ##task.category##
##ENDFOREACHtasks##
]]>You can use CSS to make notifications more nicely.
And additional to KKAdmin answer, we also use custom template which contain only last updated information. For example, if someone created new task in a ticket, then all persons who linked with it recieve notification with link to the ticket and with content of new task. Same for the followups.
]]>I have a problem with the email notification, my clients say it's not easy to read the good information when they receive the mail with the new followed. Is it possible to have a mail with only the new information to read and not all followed and task in the ticket?
I have a second question : Is it possible to find somewhere a model more visible for the mail notifiaction (with icons etc)
Thank you (sorry for my bad english i'm belgian)
]]>